The staff of the Fundacion Servicio Laboratorio Medico Aruba do their utmost to treat you, take care of you, and assist you the best and most efficient they can. Despite all motivation and efforts of the staff, it may occur that one of our services does not quite meet your expectations. It may also happen that the service was not what you had expected. It is essential that we hear about these situations, so that improvements can be made where necessary.
The best way to express your dissatisfaction is by discussing it with the person(s) responsible for it. This is the quickest way to eliminate the cause of your dissatisfaction. If this is not possible, you can always ask for the manager or you can contact the complaints officer for information and advice regarding your dissatisfaction.
For information on our complaints regulations, please consult the following document:
In order to express your dissatisfaction, you can email our complaint mediator who will contact you within 5 business days upon receipt.
The complaints mediator can be reached:
You can address the letter or form to:
Horacio Oduber Hospital
Attn. Complaints Officer
Dr. Horacio E. Oduber Boulevard # 1