Complaint officer

The staff of the Fundacion Servicio Laboratorio Medico Aruba do their utmost to treat you, take care of you, and assist you the best and most efficient they can. Despite all motivation and efforts of the staff, it may occur that one of our services does not quite meet your expectations. It may also happen that the service was not what you had expected. It is essential that we hear about these situations, so that improvements can be made where necessary.

The best way to express your dissatisfaction is by discussing it with the person(s) responsible for it. This is the quickest way to eliminate the cause of your dissatisfaction. If this is not possible, you can always ask for the manager or you can contact the complaints officer for information and advice regarding your dissatisfaction.

The complaints officer can be reached:

Phone: (+297) 527 4444 (Monday to Friday between 7.30 a.m. and 4 p.m.)
E-mail:Klachten@hoharuba.com

In order to express your dissatisfaction, you can write a letter or use the complaint form. You can download and print the form here.
Subsequently, you can send it to us. The complaints officer will contact you within 10 business days upon receipt.

You can address the letter or form to:

Dr. Horacio E. Oduber Hospital
Attn. Complaints Officer
Dr. Horacio E. Oduber Boulevard # 1
Oranjestad, Aruba
E-mail: Klachten@hoharuba.com

Tel. (+297) 527 4444
Fax: (+297) 587 0321

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